High precision and best-selling agriculture laser land leveling system AG308

            Our After-sale service for RTK products

          1.   For hardware problem.                                                                                             

       Please send us the photos,and we will send the damaged part to you for free.For big                    issues like main board etc,please send them to us and we will repair them in 10 work                    days.We should take care the freight on each side.

        2.For software problem.

       We will arrange for the video conference with the engineer (GMT+8 08:45-17:15)Or you               can connect the with  the  engineer directly.

               We are targeted to solve all the problems for you.

Sunnav technology Co., Ltd. is a high-tech enterprise that specializes in researching and manufacturing high-precision GNSS motherboard and industrial GNSS products. Our aim is to provide the high-quality and high-security GNSS products and services. We have an experienced core technology R&D team, who has been unremitting efforts to research and develop the new GPS and GNSS technologies.

Company focus on core technologies innovation, breaking the barriers of foreign technical, and breakthroughs the bottleneck of joint positioning for high-precision GNSS signal reception, core algorithms and so on. We strive to become the leading supplier of GNSS products.

And company also has another experienced team for system integration, GNSS deformation monitoring, GNSS mechanical control, which can provides comprehensive, high-precision, and multi-industrial solution for customers. Such as:

The series high-precision GNSS motherboard and related solutions

Automated real-time deformation monitoring system

Mechanical control system based on GNSS technology and location for special vehicle.

1.Q:Did you have any local office in Algeria?

A: No.If you are worry about the after-service, here is our warranty policy:

1. Our warranty period is one year.

2. Within the first year, if there is any fault caused by non-artificial reason, which can be repaired by the customers themselves, we can supply the spare parts free of charge. If there is any problem, which cannot be repaired by the customer themselves, the customer can resent the products to our factory for repairing free of charge, and the freight charge would be beared by the customer and our company two sides.

3. When out of the warranty period, if there is any problem, we can repair for the customers free of charge, we just charge for the spare parts at the cost itself, and the freight charge would be beared by the customers.

4. If there is any problem caused by human reason within the first year, the service would be the same as the service out of the warranty period.

5. As regards to the technical training, you can send persons to our factory to participate in the training, which would be 3 to 5 days generally. The training including equipment operation training and maintenance training.

If the customers cannot participate in the training, we can supply the training by the email, video and guide the customers to solve the problems online by telephone.

2.Q:We want to import it, but we have not any import/export license, so, please let us know how it will be materialized, so that we can get that instrument without any problem

A: As we will ship the product through express company like DHL/UPS, you don’t necessarily have any import/export license. The carrier/express will deliver the product to your office or your place and they will finish the custom clearance on behalf of you however you will have to provide supporting information or document, usually the PI, when necessary. You will also pay the fee or tax to the carrier. There are 2 typical fee may occur. One is custom duty